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FAQ's

I have placed an order, how long will it take to be shipped?

Orders placed before 4pm with be dispatched the same day*

How long will it take for the item to arrive?

This depends on which shipping option was selected at the checkout. All our delivery options are next day or 2 Day working days.

There are circumstances that are out of control like natural disasters, holidays, bad weather, etc. These may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time.

Do I get a tracking number?

We provide a tracking number for every order. Tracking will be available once your product is shipped. The tracking number will be emailed to your registered email address.

My purchase has arrived but it is damaged, what do I do?

We do pack our products well, but unfortunately, sometimes items can get damaged in the post. Please email Info@kulani.co.uk with a description and photos of the damaged items along with your order number.  

I have received my item but I have decided not to keep it. What should I do?

If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 30 days from the day the item was delivered.

 
If 30 days have passed by since your purchase, unfortunately, we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 Unfortunately items that are 'Sale' items cannot be returned. 

I need further information, how?

Please email Info@kulani.co.uk 

*DPD Next-Day Mainland Only